Who we are
Last updated: June 2026
Website: dewdropsfresh.com
Business: Dew Drops Fresh Mineral Water
Address: F-11/2, Islamabad, Pakistan
Contact: dewdropsfresh2026@gmail.com | +92 310 556 9289
Introduction
Welcome to Dew Drops Fresh (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website at dewdropsfresh.com or contact us to place an order.
Please read this policy carefully. If you have any questions, contact us at dewdropsfresh2026@gmail.com
1. Information We Collect
We collect information you provide directly to us when you:
- Place an order via WhatsApp, phone, or email
- Fill out a contact form on our website
- Subscribe to our newsletter
- Contact us for customer support
2. The information we may collect includes:
Full name
Delivery address
Phone number (including WhatsApp number)
Email address
Order history and preferences
Payment information (cash on delivery — we do not store card details)
We also automatically collect certain information when you visit our website, including:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device type (mobile, desktop, tablet)
This information is collected through standard web server logs and cookies.
3 How We Use Your Information
We use the information we collect to:
- Process and deliver your mineral water orders
- Confirm orders and send delivery updates via WhatsApp or phone
- Respond to your questions and customer service requests
- Send order reminders and monthly subscription notifications
- Improve our website and delivery service
- Comply with legal obligations in Pakistan
We do not use your information for any purpose other than providing and improving our delivery service.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to any third party.
We may share your information only in the following limited circumstances:
- Delivery team: Your address and contact number are shared with our delivery staff solely for the purpose of completing your order
- Legal requirements: If required by Pakistani law, court order, or government authority
- Business protection: To protect the rights, property, or safety of Dew Drops Fresh, our customers, or others
We do not share your information with advertisers, marketing companies, or data brokers.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our website so we can make it better.
Types of cookies we use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand website traffic and usage (via Google Analytics)
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
6. Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous data including pages visited, time on site, and general location. This data is processed by Google in accordance with their Privacy Policy.
You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.
7. WhatsApp Communications
When you contact us via WhatsApp at +92 310 556 9289, your messages and contact information are stored within WhatsApp’s platform, which is governed by Meta’s Privacy Policy. We use WhatsApp solely to process your orders and respond to your queries.
We do not send unsolicited WhatsApp messages. If you have subscribed to our monthly package, we may send you delivery reminders and schedule confirmations.
8. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil your orders and manage your subscription
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Customer order records are retained for up to 3 years. You may request deletion of your data at any time by contacting us.
10. Your Rights
Under applicable data protection principles, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your information for marketing purposes
- Portability: Request transfer of your data in a readable format
To exercise any of these rights, contact us at dewdropsfresh2026@gmail.com or call +92 310 556 9289.
11. Children’s Privacy
Our services are intended for adults placing household and office orders. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
12. Third-Party Links
Our website may contain links to third-party websites including our social media profiles. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Dew Drops Fresh Mineral Water F-11/2, Islamabad, Pakistan Email: dewdropsfresh2026@gmail.com
Phone / WhatsApp: +92 310 556 9289 Website: dewdropsfresh.com