Last updated: June 2026

Website: dewdropsfresh.com

Business: Dew Drops Fresh Mineral Water

Address: F-11/2, Islamabad, Pakistan

Contact: dewdropsfresh2026@gmail.com | +92 310 556 9289

Introduction

These Terms and Conditions govern your use of the Dew Drops Fresh website at dewdropsfresh.com and your purchase of our mineral water delivery services. By visiting our website or placing an order with us, you agree to these terms in full.

Please read these terms carefully before placing an order. If you do not agree with any part of these terms, please do not use our services.

1. About Us

Dew Drops Fresh is a mineral water home and office delivery service based in Islamabad, Pakistan. We supply 19-litre mineral water bottles and related products to residential homes, offices, clinics, schools, and other customers across Islamabad and Rawalpindi.

Business name: Dew Drops Fresh Mineral Water

Location: F-11/2, Islamabad, Pakistan

Email: info@dewdropsfresh.com

Phone / WhatsApp: +92 310 556 9289

2. Products and Services

2.1 Products

We offer pure mineral water in 19-litre bottles processed through advanced multi-stage filtration. Our mineral composition is clearly listed on our website and product labels.

2.2 Services

We offer the following delivery services:

  • Single bottle home and office delivery
  • Monthly subscription packages for homes and offices
  • Corporate and bulk supply arrangements
  • Event and large gathering supply

2.3 Service area

We currently deliver to Islamabad and Rawalpindi. Delivery areas include all major F, G, I, and E sectors of Islamabad, DHA Islamabad, Bahria Town Islamabad and Rawalpindi, Satellite Town, Saddar, Chaklala, PWD, and surrounding areas. Contact us to confirm delivery availability in your specific location.

3. Ordering

3.1 How to place an order

Orders can be placed via:

3.2 Order confirmation

An order is confirmed once you receive a confirmation message from our team via WhatsApp, phone, or email. We reserve the right to decline any order at our discretion.

3.3 Accuracy of order information

You are responsible for providing accurate delivery address and contact information. Dew Drops Fresh is not responsible for failed deliveries resulting from incorrect address or contact details provided by the customer.

3.4 Minimum order

There is no minimum order requirement for standard home and office delivery. However, event and bulk orders may have minimum quantity requirements — these will be communicated to you before order confirmation.

4. Pricing and Payment

4.1 Pricing

Prices are communicated at the time of ordering. We reserve the right to change prices at any time. Price changes will not affect confirmed orders already scheduled for delivery.

4.2 Payment methods

We currently accept:

  • Cash on delivery for all home and office orders
  • Bank transfer for monthly subscription and corporate accounts (upon agreement)

4.3 Payment timing

Payment is due at the time of delivery for cash on delivery orders. For subscription and corporate accounts, payment terms will be agreed in advance.

4.4 Invoices

Invoices are available upon request for corporate and subscription customers. Contact us at info@dewdropsfresh.com to request an invoice.

5. Delivery

5.1 Free delivery

We offer free delivery on all orders within our standard delivery areas. No minimum order is required to qualify for free delivery.

5.2 Delivery timing

We aim to deliver within the agreed timeframe. Same-day delivery is available for orders placed before 12:00 PM for most areas. Next-day delivery is available for all areas. Delivery times are estimates and may be affected by traffic, weather, or high order volumes.

5.3 Delivery attempts

Our delivery team will contact you via WhatsApp before arriving. If you are unavailable at the time of delivery, we will reschedule at a mutually convenient time. We are not responsible for delays resulting from customer unavailability.

5.4 Delivery days

We deliver seven days a week including Sundays. Delivery on public holidays may be subject to availability — contact us in advance to confirm.

6. Monthly Subscription Packages

6.1 Subscription terms

Monthly subscription packages provide scheduled regular deliveries at a discounted rate. By subscribing, you agree to receive deliveries on the agreed schedule.

6.2 Cancellation and changes

You may cancel or modify your subscription at any time by contacting us via WhatsApp or phone. Changes take effect from the next delivery cycle.

6.3 Pausing your subscription

You may pause your subscription temporarily by giving us at least 24 hours notice before your scheduled delivery date.

7. Product Quality and Returns

7.1 Quality guarantee

We are committed to delivering clean, pure mineral water in every bottle. All our water undergoes rigorous multi-stage filtration and quality testing before dispatch.

7.2 Damaged or defective products

If you receive a damaged, leaking, or defective bottle, please contact us within 24 hours of delivery via WhatsApp at +92 310 556 9289 with a description or photo of the issue. We will arrange a free replacement or refund at our discretion.

7.3 Returns

Due to the perishable and hygiene-sensitive nature of drinking water, we do not accept returns of opened or used bottles. Unopened bottles in original condition may be returned within 48 hours of delivery.

8. Customer Responsibilities

As a customer you agree to:

  • Provide accurate delivery address and contact details
  • Ensure someone is available to receive the delivery or make alternative arrangements with our team
  • Store bottles properly — in a cool, dry place away from direct sunlight and strong chemicals
  • Use bottles within a reasonable time after delivery
  • Not tamper with bottles or packaging

9. Limitation of Liability

9.1 General limitation

To the fullest extent permitted by Pakistani law, Dew Drops Fresh is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9.2 Product liability

Our liability for any defective product is limited to replacement or refund of the affected product. We are not liable for any health issues claimed to result from our water beyond what is required by Pakistani consumer protection law.

9.3 Delivery delays

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including extreme weather, road closures, civil unrest, or force majeure events.

10. Intellectual Property

All content on the dewdropsfresh.com website — including text, images, logos, and design — is the property of Dew Drops Fresh and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

11. Website Use

Accuracy of information

We make every effort to ensure the information on our website is accurate and up to date. However, we do not guarantee the completeness or accuracy of all information and reserve the right to make changes at any time.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy at dewdropsfresh.com/privacy-policy.

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised date. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.

14. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us:

Dew Drops Fresh Mineral Water F-11/2, Islamabad, Pakistan

Email: dewdropsfresh2026@gmail.com

Phone / WhatsApp: +92 310 556 9289

Website: dewdropsfresh.com